Privacy Policy

How we collect, use and protect personal information.

1. Who We Are

Coastal Coaches is a coach and minibus hire business based at Unit 2, Townsends Yard, 184 Lytham Road, Warton, Preston, PR4 1AH.
Telephone: 01772 635820
Email: enquiries@coastalcoaches.co.uk

2. Information We Collect

When you contact us or submit an enquiry, we may collect your name, email address, telephone number, journey or booking requirements, and other details you provide. Our website may also collect limited technical information, including IP address and browser information.

3. How We Use Your Information

We use information to respond to enquiries, prepare quotations, arrange and manage bookings, communicate about journeys, provide support, maintain website security and meet legal obligations. We do not sell your personal information.

4. Lawful Basis for Processing

We process information where necessary to take steps towards or fulfil a contract, pursue legitimate interests such as responding to enquiries and maintaining security, comply with legal obligations, or where you have given consent.

5. Sharing Your Information

Where necessary, we may share information with trusted service providers, such as hosting and IT suppliers, or with suppliers helping us provide your booked services. We may also disclose information where required by law.

6. How Long We Keep Information

We keep personal information only as long as needed for the purpose collected, including applicable legal, accounting and regulatory requirements. Enquiries that do not lead to bookings are kept for an appropriate period.

7. Information Security

We use reasonable technical and organisational measures to protect personal information. However, no internet transmission can be guaranteed completely secure.

8. Your Rights

Depending on the circumstances, you may request access, correction, erasure, restriction, portability or object to processing. You may withdraw consent where it applies. Contact enquiries@coastalcoaches.co.uk to exercise your rights. You can also complain to the Information Commissioner’s Office at ico.org.uk.

9. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

10. Cookies

Our website may use cookies for essential functionality and, where enabled, analytics or other features. See our Cookie Policy for further information.

11. Changes to This Policy

We may update this policy to reflect changes to our website, services or legal obligations. Updates will appear on this page.

12. Contact Us

Coastal Coaches
Unit 2, Townsends Yard, 184 Lytham Road, Warton, Preston, PR4 1AH
Telephone: 01772 635820
Email: enquiries@coastalcoaches.co.uk